The questions we get most.

Most commissioners go from signup to a published schedule in 30–60 minutes. The signup form creates your facility on a free trial, you add leagues and teams, you generate a schedule — done. The public site goes live immediately at yourleague.mylineup.io.

No. The 30-day free trial is no-card. You only enter billing details if you decide to upgrade.

Yes — for now, paste them in or email us a CSV and we'll do the bulk import. A self-serve CSV importer is on the roadmap.

Softball/baseball, hockey, soccer, pickleball, and youth multi-sport are first-class today. The engine is sport-agnostic, so basketball, volleyball, and similar team sports work too — see the Leagues page.

Yes. Every league on the Growth or Facility plan can point a custom domain (like yourleague.ca) at Lineup. Point your DNS at Vercel, drop the domain in your settings, and we issue a cert automatically. Reach out and we'll do the DNS setup with you.

Yes, but old URLs won't redirect, so it's best to pick something stable up front. Email support if you need to change it.

Yes. Set your primary brand color in Settings — every accent on the public site picks it up.

Three roles: Commissioner (full admin including billing), League admin (everything except billing and account management), and Submitter (just submits scores for approval).

Go to /admin/people, fill in their email + name, pick Commissioner from the role dropdown, click Send invite. They'll get an email with a magic link to set their password.

Players don't need accounts to view standings, schedule, etc. — the public site is public. Trusted players can be given a Submitter account so they can report scores from their phone.

You get a countdown banner across the admin starting 7 days out. When the trial ends without a subscription, the facility moves to a read-only state — public site stays up, admin asks you to subscribe. You can resubscribe any time without losing data.

Yes — the Stripe customer portal is one click from Settings. Plan changes prorate automatically.

Annual billing isn't self-serve yet, but reach out if you want it — happy to set it up manually.

Postgres on Supabase. Each league's rows are scoped and isolated with row-level security so your data stays separate at the database layer, not just the app layer.

Yes — email support and we'll send you a CSV export of all your facility's data. Self-serve export is on the roadmap.

Your public site stays up for 30 days as a read-only archive, then it's removed. We hold the data for 90 days in case you want to resubscribe. After that it's permanently deleted.

Email support@mylineup.io — we usually respond within a business day. Growth + Facility plans get priority support; Facility plan includes a direct phone line.

Email support@mylineup.io with as much detail as you can — what you clicked, what happened, what you expected. Screenshots help.

Yes, please. Email hello@mylineup.io with the use case. We read every one.